Terms of use:
Adora Digital Health Ltd

We are Adora Digital Health Limited (UK Company Registration Number: 13103602).

We understand that menopause can be a complex time and the experience is different for everyone. Here at Adora Digital Health Ltd (Adora), we aim to provide support personal to you. 

You may interact with us through the following means:

  • www.adora.health (our “Website”); or

  • through the Adora Menopause App (our “App”)

Together, the Website and App constitute the “Media”.

These terms and conditions of use (“Terms”) explain how you may use the Media. These Terms apply between Adora Digital Health Ltd (“we”, “us” or “our”) and you, the person accessing or using each or both of the Media (“you” or “your”).

MEDICAL DISCLAIMER

We are a digital health company focused on support on the subject of menopause.  We are not a healthcare or medical device provider, nor should the Media, or any of the contents of it, be considered to be a substitute for professional medical advice, diagnosis, or treatment. We recommend that you always seek the advice of your doctor and/or other qualified health provider and/or other adviser(s) (professional or otherwise) with any questions you may have regarding a medical condition, including menopause and/or before taking or refraining from any action on the basis of the Media or its content.

Accordingly, any advice or other materials in the Media are intended for general information purposes only.  We are not liable or responsible for any consequences of your having read or been told about such advice or other materials and you assume full responsibility for your decisions and actions. For the avoidance of doubt, we therefore disclaim in full any and all liability and responsibility to you or any other third party arising from any use of, reference to, or reliance upon, the Media (or any part of it) and any of the Media’s content.

In particular, to the fullest extent permitted by law, we make no representation or warranties about the accuracy, completeness, or suitability for any purpose of the advice, other materials and information published on our part, whether via the Media or otherwise.

No pharmaceutical companies contribute to the cost of providing this education nor has any input into or control over the content of our work, all of which expresses our independent views.

IMPORTANT NOTICE:

BY USING THE MEDIA OR ANY PART OF IT, YOU HEREYBY CONFIRM THAT YOU ACCEPT THESE TERMS AND THAT YOU AGREE TO COMPLY WITH THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT THE MEDIA OR ANY PART OF IT.

  1. About these Terms

    1. These Terms explain how you may use the Media and any content on it. These Terms apply between us and you.

    2. You should read these Terms carefully before using the Media. These Terms tell you, amongst other things, who we are, what our liability to you is, what to do if there is a problem and also contain other important information of which you should be aware related to the subject matter(s) set out herein.

    3. Your use of the Media is entirely optional. By using the Media or otherwise indicating your consent to use the Media of any part of it, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Media (and any part of it), and any of its contents, immediately.

    4. These Terms apply to any parts of the Media, its functionality and content provided to you free of charge for information purposes only.

    5. We may amend these Terms from time to time with or without notice, and any such amendments will take effect immediately.
       

  2. Who are we

    1. We are Adora Digital Health Limited (UK Company Registration Number: 13103602). Our registered office is Salisbury House, Station Road, Cambridge, England, CB1 2LA.

    2. If you have any questions about the Media, we can be contacted at the following email: info@adora.health. We will aim to respond as soon as we are able, but cannot guarantee a response time. 
       

  3. Our rights and responsibilities

    1. We own and operate the Media. You acknowledge that a certain amount of unscheduled downtime is inherent in web-based content and accordingly and whilst we aim to operate the Media to a reasonable standard of functionality, downtime and/or periods of maintenance may occur.

    2. All warranties which would otherwise be implied into these Terms by operation of law are excluded to the fullest extent permitted. 

    3. We do not warrant or accept any responsibility for the accuracy or completeness of the Media’s content or related information provided on or via the Media.

    4. We may add or remove features from the Media, and any part of it, from time to time, at our sole discretion and/or we may suspend or terminate access or operation of the Media, or any part of it, at any time at our discretion.

    5. Although we make reasonable efforts to update the information on the Media, we make no representations, warranties or guarantees, whether express or implied, that Media and/or any of its content is accurate, complete or up to date. We will update and maintain the Media and its content as and when we deem necessary from time to time.

    6. We do not guarantee that the Media will be secure and free from bugs or viruses.
       

  4. Your responsibilities

    1. You:

      1. must be 18 years or older to use the Media, which is for your use only.

      2. agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Media.

      3. are responsible for ensuring that all persons who access the Media through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them; and

      4. are responsible for configuring your information technology, computer programmes, device and platform in order to access the Media. You should use your own virus protection, firewall and other software and are wholly responsible for doing so.

    2. We make no promise that the Media and any of its content is appropriate or available for use in locations outside of the UK. If you choose to access the Media from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
       

  5. Suggestions by you

    1. We try to make the Media as useable and as accessible as possible. If you have any difficulties using the Media, please contact us using the email address listed in clause 2.

    2. We welcome your comments, feedback, ideas and suggestions for improvements or otherwise on the Media (collectively “Suggestions”). Accordingly, Suggestions provided by you to us with respect to Adora or the Media shall be and shall remain our sole and exclusive property and be subject to the provisions of clause 8.

    3. Notwithstanding any of the foregoing, we shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
       

  6. Acceptable use of the Media

    1. You must not:

      1. use the Media in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Media (or any part of it) or any operating system;

      2. infringe our intellectual property rights or those of any third party in relation to your use of the Media including by the submission of any material (to the extent that such use is not licensed by these Terms);

      3. transmit any material that is illegal, fraudulent, defamatory, offensive or otherwise objectionable in relation to your use of the Media;

      4. use the Media to provide, or purport to provide medical advice;

      5. use the Media in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; 

      6. collect or harvest any information or data from the Media or our systems or attempt to decipher any transmissions to or from the servers running the Media;

      7. misuse or attack the Media by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack); or 

      8. attempt to gain unauthorised access to the Media, the server on which the Media is stored or any server, computer or database connected to the Media.

    2. We may prevent or suspend your access to the Media if you do not comply with these Terms or any applicable law.
       

  7. Your privacy and personal information. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://www.adora.health/privacy-policy (as the same is updated from time to time), which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
     

  8. Ownership, use and intellectual property rights

    1. The intellectual property rights in the Media (including its features and functionality) and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Media (together “Content”) are owned by us and our licensors (as the case may be).

    2. We and our licensors (as the case may be) reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. 

    3. Nothing in these Terms grants you any legal rights in the Media or the Content other than as necessary for you to access it or as otherwise set out herein. You agree not to adjust, try to circumvent or delete any notices contained on the Media or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Media or the Content. Furthermore, none of the Content or our other intellectual property may be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without our express prior written consent, unless and except as is expressly provided in these Terms.  

  9. Submitting information via the Media

    1. While we try to make sure that the Media is secure, we do not actively monitor or check whether information supplied to us through the Media is confidential, commercially sensitive or valuable.

    2. Other than any personal information (which will be dealt with in accordance with our Privacy Policy, as noted above) we do not guarantee that information supplied to us through the Media will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
       

  10. Accuracy of information. We try to make sure that the Media is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Media, or any part of it, will be fit or suitable for any purpose. Any reliance that you may place on the information on the Media is at your own risk.
     

  11. Third party services, hyperlinks and third party websites

    1. We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third Party Services”), in each case through the Media or otherwise. Any such links or otherwise are provided for your convenience only. We have no control over Third Party Services and accept no legal responsibility for any content, material or information contained in them. The display of any link and reference to any Third Party Service does not mean that we endorse the same. Your use of and access to any Third Party Service are governed by the terms and conditions of that Third Party Service and any use of or reference to the same is entirely at your own risk. 

    2. Notwithstanding the foregoing, you acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof.  We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
       

  12. Limitation on our liability

    1. Subject to the exclusions, limitations and other matters set out herein, we are responsible to you for foreseeable loss and damage caused directly by us through use of the Media in accordance with these Terms. We are not responsible for any loss or damage that is not foreseeable and which:

      1. is not caused directly by us through the use of the Media in accordance with these Terms;

      2. is otherwise caused by, or is as a result of you not complying with the Terms; and/or

      3. is otherwise caused by, or is as a result of you not complying with the Terms; and/or

      4. occurs through your negligence, fraud, or misrepresentation or other act or omission to which you are at fault.

    2. For clarity, loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.

    3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
       

  13. Events beyond our control. We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, war, famine, strikes (including of our own employees), lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.
     

  14. Rights of third parties. No one other than a party to these Terms has any right to enforce any of these Terms.
     

  15. Variation

    1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.

    2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on our Media and by continuing to use and access the Media, or any part of it, following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
       

  16. Disputes

    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out above.

    2. If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.

    3. You can submit your dispute to the London Arbitration Centre by going to http://www.londonarbitrationcentre.com/. London Arbitration Centre is the ADR provider we use and is approved by the government to provide ADR services.
       

  17. Other Important Terms

    1. These Terms and the documents referred to in them contain the whole of the agreement between you and us relating to the Media.

    2. No representation or other pre-contractual statement will have any legal effect unless (and solely to the extent that) it is repeated in these Terms.

    3. These Terms are the terms of a contract whereby we provide you with access to the Media. Nothing in these Terms will create any relationship of partnership, agency or employment between us.

    4. No waiver of any of these Terms will be valid unless we agree it in writing.

    5. These Terms and all non-contractual obligations arising out of or in connection with them are governed by English law and subject to the exclusive jurisdiction of the English courts.