Having trouble accessing the Adora App?

We’re so sorry you’re having a glitch ☹️.
Below are a few things that could be going wrong but if you want to speak to a human - reach out to us on support@adora.health.

Need to update the app?

Sometimes we have make changes to the App that need you to update it. Either tap the update button in the app or go to your app store and search for "Adora".

Registration email link not working?

The best thing to try is to use the 4-digit PIN to verify instead. Check your email for your unique PIN and enter it into the 'Your Adora PIN' box on the Adora App.

It might be that you have more than one registration email in your inbox. Select the most recent email and click on that link.
Work emails can often have built-in security which blocks external links. Are you able to register again using a different email?

No registration email arrived?

Adora needs to send a special link to your phone via email. Double-check the email address you told us - it needs to be correct so we can check if it really is you.
It might be worth checking your spam folders as the email could be lurking there.

Not sure what your organisation code is?

Reach out to support@adora.health.

I didn’t receive a PIN once I downloaded the app. Why might this be?

Is the email address correct? Have you checked the spam or promotions folder? Double check; if no luck, reach out to support@adora.health and we can look into this for you.

An Adora email link I selected doesn’t open

These links typically open the Adora app - if you’ve opened on your desktop or laptop, it won’t be able to open the app. Try accessing your emails from your phone where the Adora App is installed and when clicking the link it should open the App.

Not receiving personalised content or recommendations based on my symptoms in the app?

It’s likely you’ve not completed your Menopause Stage Assessment which can be found in My Plan. Upon completing assessment, the advice is more tailored to your specific needs. We’d also recommend turning your notifications on.

Can I use the app offline?

The app requires an internet connection and isn’t available for offline use.

Can I use the app on different devices?

Yes, you can sign into the Adora app on different mobile phones. We recommend accessing the Adora app via your mobile device for the best experience. Adora is not currently available on a laptop or computer.

Can I sign up with more than one email address?

We ask that you register using only one email address. If you're having trouble logging in or can't remember which email you used, feel free to contact us for help. If you use another email address, it will effectively create a new account, so you will lose the data you have entered.

Better still, contact us at support@adora.health if you want to communicate with a human being!